Cancellation Policy
We Believe in a step further to achieving ‘Customer Satisfaction’, and thus, we have put forward a very simple and customer-focused cancellation policy.
A cancellation fee may be levied on a customer on account of cancellation of booking by customer on the Platform (“Cancellation Fee”). Such Cancellation Fee shall be charged based on the time during which the customer opts to cancel the booking upon placing/confirming the said availing of services on the Platform.
- Case 1 When booking is not confirmed:
In this case, the deducted amount (if any) will be refunded back to the customers through the same mode of payment within 72 hrs (time taken for refund is subject to the policies of the third party payment gateway)
- Case 2 When customers cancel their appointment:
If a customer cancels his/her appointment in advance (24 hours before the appointment), then we will be providing a full refund. Refer to Case 1 above for a refund timeline.
Cancellation Charges Duration (scheduled from availing services) 35% of Cancellation Within 24 hrs from scheduled availing of Salon Services No Cancellation Fee Before 24 hrs - Case 3 In the event of no-show
When a customer doesn’t cancel the booking, neither visits the Billu Partner Salon at the scheduled time, then the refund will be dependent on the discretion & policies of our partner in this case.
- Case 4 Cancellation by Partner
Billu Personal Care Artists and Partners are permitted to cancel the appointment,Hours before the scheduled time. If the appointment schedule is under 2 hours, then the Artists and Partners are bound to complete the booking except for justified/valid inoperability because of the measures beyond their control.
- WHY CANCELLATION FEE CHARGED?
Cancellation Fee is charged to compensate for the slot, time and effort incurred in processing an appointment exclusively for you for availing the salon services
- HOW WILL CANCELLATION FEE CHARGED?
The Cancellation Fee shall be deducted from the amount paid by the user for the said canceled service.
Billu Personal Care reserves the right to modify/waive off the Cancellation fee from time to time. The Cancellation fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to Billu Personal Care or Billu Partner (as the case may be) on account of any cancellation of services from Your end on account on any reason
- CONTACT INFORMATION
For Any clarification on Refund Policy, Please contact to:
[email protected]