Privacy Policy

      • This Policy is an electronic record in the form of an electronic contract formed under the Applicable Law. This Policy does not require any physical, electronic or digital signature. This Privacy Policy is a legally binding document between you (“Visitor”/ “User”/ “Client”/ “you”/ “your”/ “yourself”) and Billu Personal Care Private Limited (“Billu Salon”/ “Company”/ “we”/ “our”/ “us”/ “ourselves”). We collect and process your Personal Data, Sensitive Personal Data and third-party data carefully, only for the purposes described in this Policy and the associated Terms and Conditions (“T&Cs”), and only to the extent necessary as defined herein and within the scope of the applicable legal regulations. This Policy seeks to ensure that any Personal Information, Sensitive Personal Information, or third-party information handled by the Company is managed in a way that is ethical, compliant and adheres to best industry practices.
      •  Please read this Privacy Policy carefully, before accessing or using our website/mobile application (collectively referred to as the “Platform”), to understand our policies and practices regarding your Personal/Business Information and how we will treat it. By accessing or using this Platform, including our Services (as defined under the Terms of Use), you agree and accept the terms of this Policy, and you understand and agree to the collection, use, sharing and processing of Personal information in the manner described herein. If you are accepting this Policy on behalf of another person, you represent and warrant that you have full authority to bind such person to these terms.
      • Our Policy describes the types of Information we collect, why and how we use the Information, with whom we share it, and the choices you can make about our use of the Information. It also tells you how you can access and update your Information and make certain choices about how your Information is used. We also describe the measures we take to protect the security of the Information and how you can contact us about our privacy practices.
      • This Policy describes the Company’s current data protection policies and practices and may be amended/updated from time to time. Any changes to this Policy will become effective upon posting of the revised Policy on the Platform. We suggest that you regularly check this Policy to apprise yourself of any updates. Your continued use of the Platform or provision of Data or Information thereafter will imply your unconditional acceptance of such updates to this Policy.
    2. CONSENT
      By mere use of the Platform as well as for the purposes of availing our Services, you expressly consent to the Company’s use and disclosure of your Personal/Business Data/Information (as defined below), Sensitive Personal Data/Information (as defined below) and third-party information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use this Platform. This Policy shall be deemed to be incorporated into the T&Cs governing the use of the Platform and shall be read in addition to those T&Cs.
      This Privacy Policy applies to all of the Services offered by the Company and its Affiliates, agents, representatives, contractors, employees, and service providers. This Privacy Policy does not apply to services that have separate privacy policies that do not incorporate this Privacy Policy. Our Privacy Policy applies to all the Visitors/Users/Clients, and others who access our Platform.This Privacy Policy does not apply to—

      • The information practices of other companies, consultants or organizations that advertise our Services;
      • Services offered by other companies or individuals, including sites that may include the Services offered by the Company, be displayed to you in search results, or be linked from our web pages/mobile application.
      • Personal Data or Information: ‘Personal Data/Information’ means any information relating to an identified or identifiable natural person (“Data Subject”/ “User”/ “Client”). We limit our collection of Personal Data/Information to that which is necessary for its intended purpose. The Personal Data or Information shall also include the Business Data/Information.
      • Business Information: means any information that may be used to identify an entity’s business, including but not limited to, the name and address of the entity, date of incorporation, e-mail address of the entity, contact information of the registered office, company identification/registration number, financial information including bank account details, names of the directors and such other information (hereinafter referred to as “Business Information”). We limit our collection of Business Data/Information to that which is necessary for its intended purpose.
      • Non-Personal/Non-Business Data/Information: ‘Non-Personal Information’ or ‘Non-Business Information’ means information that does not specifically identify an individual or business (“User”/ “Visitor”/ “Client”), but includes information from you, such as your browser type, the URL of the previous websites you visited, your Internet Service Provider (ISP), operating system and your Internet Protocol (IP) address. Company may gather any Non-Personal/Non-Business Information regarding how many people visit this Platform, the pages they visit, their IP address, and the type of browser they used while visiting the Platform (hereinafter referred to as “Non-Personal Information”/ “Non-Business Information”). Company may also collect Non-Personal/Non-Business Information that you voluntarily provide, such as information included in response to a questionnaire, or a survey conducted by Company.
      • Sensitive Personal Data or Information (“SPDI”): ‘Sensitive Personal Data or Information’ of a person means such personal information which consists of information relating to— 
      1. OTP for logging onto the Platform;
      2. financial information such as Bank account, credit card, debit card or other payment instrument details; 
      3. OTP for processing and finalizing the transaction/payment;
      4. Such other information for the purpose of providing our Services or for collecting, processing, using, and storing the data under lawful contract or otherwise.

      Provided that, any information that is freely available or accessible in public domain or furnished under the applicable law for the time being in force shall not be regarded as Sensitive Personal Data or Information for the purposes of this Policy.

      • Information: ‘Information’ means Personal Data/Information, Business Data/Information, Non-Personal Data/Information, Non-Business Data/Information and Sensitive Personal Data/Information.
      • Data Subject: ‘Data Subject’ means an identifiable natural person intending to avail our Services, and who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number (government-issued national identity card, in case of an individual), geographical data, an online identifier, or to one or more other factors specific to the identity of that natural person. It shall include all the persons who visit or register on our Platform, including our Users, Clients, Visitors, and others who access or interact with our Platform.
      • ‘Consent’ of the Data Subject: ‘Consent’ of the data subject means any freely given, specific, informed, and unambiguous indication of the Data Subject’s wishes by which he or she or they, by a statement or by a clear affirmative action, signifies agreement to the processing of Personal Data and/or Sensitive Personal Data or Information (“SPDI”) relating to him or her or them.
      • Processing: ‘Processing’ means any operation or set of operations which is performed on Personal/Business And Sensitive Personal Data or on sets of Personal And Sensitive Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
      • Restriction of Processing: ‘Restriction of Processing’ means the marking of stored Personal/Business Data with the aim of limiting their processing in the future.
      • Recipient: ‘Recipient’ means a natural or legal person, public authority, or another body, to which the personal and/or sensitive personal data are disclosed, whether a third party or not. However, public authorities which may receive personal/business data in the framework of a particular inquiry in accordance with the applicable law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
      • Personal/Business Data or Sensitive Personal Data Breach: ‘Personal/Business/Sensitive Personal Data Breach’ means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data or sensitive personal data transmitted, stored, or otherwise processed.
      • User: ‘User’ means and includes any individual or business entity that has successfully registered its account on the Platform by providing the required credentials, such as name, email id, phone number, among other details, and has the authority to login to its User Account on the Platform. The individual or business entity referred herein may either be a ‘Client’ (as defined under the T&Cs) availing the Services through the Platform, or a ‘Service Professional’ (as defined under the T&Cs) rendering the Services through the Platform. 
      • User Account: ‘User Account’ means the account created by an individual or business entity on the Platform at the time of registration.
      • Visitor: ‘Visitor’ means and includes any individual or business entity who solely visits the Platform or opens the Platform in its browser and closes it, without using the Services on the Platform.


      1. To provide you Services on our Platform, we must process information about you. Most of the Personal Information we process is provided to us, specifically, voluntarily, and directly by you for availing the Services listed on our Platform. 
      2. We collect information to provide better Services to all our Users. The following data is collected, preserved and used by us, for specific purposes only, at the time you register your Account on our Platform, for the purpose of providing you intended Services as requested/obtained by you—
      • Full Name and/or alias;
      • Business identification number, in case of entities;
      • E-mail address;
      • Mobile Number (existing and functional; verified through One-Time Password (“OTP”));
      • In case of entities, complete registered office address of entity with PIN Code;
      • In case of entities, complete principal place of business with PIN Code; 
      • Billing Information;
      • Shipping Information;
      • Financial information such as bank account details, credit card details, debit card or other payment instrument details, online banking PIN, KYC details and documents, Transaction Authentication Number (“TAN”), if applicable, Swift Code, One-Time Password (“OTP”) related to the current transaction, etc.;
      • Any correspondence sent through our Platform;
      • Any data provided over calls made or chats/discussions entered into with and through the Company;
      • Any information received via any application form or e-mail or any other electronic medium, including your use or access to any social media site (Facebook, Instagram, Twitter, etc.) which you have signed in using your email address provided to us;
      • Any other additional information, as maybe needed, for the purpose of providing our Services or for processing or storing the data under any lawful contract or otherwise.
      • Even if you do not register on our Platform, you might choose to provide us with information— like an e-mail address and/or phone number to receive updates about our Services and newsletters.

      • When you visit or use our Platform, subscribe to our newsletters or otherwise interact with us through our Platform, in addition to the information you provide to us directly, we may collect information sent to us by your computer, mobile phone or other access device(s) based upon your behaviour on our Platform. We use this Information to do internal research on our Users’ demographics, interests, and behavior to better understand, protect and serve our Users. 
      • When you visit our Platform or register your Account on our Platform or utilize our Services, certain information gets collected automatically on our servers, which helps us to provide you verified access to our Service portal. The information we collect automatically includes—
      1. unique identifiers, browser type and settings;
      2. device identifiers and features, such as type and settings, operating system, mobile network information including ISP or carrier name and phone number, and application version number. Most devices allow Users to prevent location data from being sent to a third-party (save and except to our Service Providers who will be rendering the Services to you), Company will honor such user settings;
      3. referring website, your general geographic location as indicated by your IP address, web-browsing behaviour, app behaviour, and whether and how you interact with content available on our website and/or within our mobile application, if any;
      4. any information collected when visiting or leaving our Platform in general, through plugins or cookies including the—
      1. URL of the site the User came from and the one he/she goes to next; 
      2. IP address; 
      3. Proxy server;
      4. Operating system;
      5. Web browser and add-ons;
      6. Device identifier and features, and/or ISP or the mobile carrier;
      7. Transactional SMSs/emails;
      8. Your prior search results;
      9. Log-in time and Log-out time,

      which may or may not be publicly accessible.

      1. We collect information once you install our application from Play Store or Apple Store, or when a Service checks for automatic updates. Your device periodically contacts our servers to provide information about your device and connection to our Services.  This information includes your device type, carrier name, crash reports, and which applications you have installed. 
      2. We use different methods to collect the aforementioned information, including our own cookies, web beacons, and third-party cookies.

      • We collect only the personal/business data you provide to us directly and specifically, subject to your consent, for the purposes of availing our complete Services along with a smooth user experience. 
      • We also, in appropriate cases and to the extent permitted by law, collect, control, process and use certain special categories of Personal Data that are more sensitive in nature (“Sensitive Personal Data/Information”/“SPID”, as defined above), only for the purpose of providing you our Services and to carry out the transactions on our Platform, including the use of time-sensitive One-Time Password received by you on your registered mobile number, your credit card/debit card details, which will be saved on our Platform only if you provide your consent to us, and not otherwise.
      • We may collect information from you when you:
      1. register on our Platform;
      2. login or registration using a third-party single sign-on service (such as Google). In this case, we will collect only the information or content needed for the registration or log-in that the User has permitted such third-party service provider (say, Google) to share with Company, such as their name and email address. We may collect any other information depending on the privacy settings the User has set with such service provider;
      3. update or change personal details in your Account;
      4. use the Platform for any of the Services being offered thereon;
      5. participate in campaigns conducted by Company (if any) on the Platform; and
      6. download or update software.
      • We may use Cookies and Web beacons (pixel tags) to monitor the Platform usage including, without limitation, to provide useful features to simplify your experience when you return to the Platform, like remembering your name, Login id, password, and to deliver relevant content based on your preferences, usage patterns and location. Please understand that Cookies and Web beacons (pixel tags) are used to solely provide you complete user experience on the Platform. No cookies or web beacons are used to collect any personal or sensitive personal data/ information.
      • Information collected by Company from a particular browser or device may be used with another computer or device that is linked to the browser or device on which such information was collected.



      • We use your Information only for the purpose for which it has been collected, including—
      1. To operate, administer and maintain your User Account;
      2. To provide requested Services;
      3. To respond to your requests or query or concern, if any;
      4. To undertake transactions, including verifying that the parties have sufficient funds in their bank accounts to make such transactions;
      5. To allow Users to interact with us and/or our team;
      6. To verify the One-Time Password (“OTP”) you receive at the time of registration and/or making any transaction through the Platform;
      7. To comply with financial services regulations including retention of financial information and transactions, subject to your consent;
      8. For customer service or customer support, including answering questions and responding to feedback and complaints;
      9. For invoicing and account management;
      10. To enhance the security and safety of the Services/transactions; etc. 
      11. To maintain contact with Users; 
      12. To send marketing/promotional communications;
      13. To send newsletter(s), if any, subject to subscription;
      14. To notify about changes/upgradations in the Service(s);
      15. To resolve disputes, if any, and troubleshooting;
      16. To conduct data and system review and analytics to provide you customized Services, including research to improve the Services. For this purpose, we shall use only de-identified (when all personal information is removed) or aggregated data (in a summary form).
      17. To prevent fraud, criminal activity, or misuses of our Platform, and to ensure the security of our IT systems, architecture, and networks; and
      18. To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our Affiliates, you, or other third parties, if any;
      19. All other lawful purposes related to business and in furtherance to fulfilment of a lawful contract.
      20. To measure your level of interest in the Services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity;  and as otherwise described to you at the time of collection.
      • We also use your Information with the intent to understand your interests in availing our Services, and to accordingly contact you to explain and provide you with the Services.
      • We may use your Non-Personal/Non-Business Information for internal business purposes, such as data analysis, research, developing/enhancing and/or improving our Services, and in identifying usage trends.
      • We also use your information for purposes demanded by Law, rule, regulation, or guidelines to facilitate the transaction entered by you, including carrying out background checks/financial checks/identity checks, or any other regulatory due diligence mandated by applicable law/rule/regulations.
      • You agree that we may use Information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Platform’s content and product offerings, and customize the Platform’s content, layout, and services. These uses improve the Platform and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Platform.



      • All information you provide to us is stored on our secure systems, designed by us and trusted partner. All information you provide to us, or all information that you create, upload or receive from others using your registered Account are preserved for a period of 8 (“Eight”) years from the date of discontinuation of our Services and/or deletion of your User Account from our Platform.

      Please keep in mind that in certain cases a longer retention period may be required or permitted by law. The criteria used to determine our retention periods include:

      1. How long is the data needed to provide you with our Services or to operate our business?
      2. Do you have an Account with us? In this case, we will keep your data while your account is active or for as long as needed to provide the Services to you.
      3. Are we subject to a legal, contractual, or similar obligation to retain your data? Examples can include government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation, or protection against a possible claim.
      • Visitor’s IP Data
      • Date and time of Platform visit
      • Pages visited and navigation on the Platform
      • Browser being used
      • Country of accessing the Platform/Portal
      • Language of the browser being used
      • Words searched for
      • Pixel tags
      • Feedbacks
      You are required to keep your User Account Information secret and confidential. Company may access your User Account, only on your request, to resolve any technical issues.
      We will retain your Personal Data and in certain circumstances, your Sensitive Personal Data/Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements and our legitimate interests in maintaining such Personal Information in our records. In doing this, we will have regard to the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. Generally, we will keep information relevant to our dealings with you for five (5) years following the last date of the activity (or longer if required by applicable laws and regulations). In some circumstances, your Personal Data may be anonymized so that it can no longer be associated with you, in which case it is no longer Personal Data. Once we no longer require your Personal Data for the purposes for which it was collected, we will securely destroy your Personal Data in accordance with applicable laws and regulations.

      • We do not rent and sell your Personal/Business Information in personally identifiable form to anyone. However, we may share your Personal/Business Information in encrypted form with third parties with your consent, after signing proper non-disclosure agreements, only for the purposes of providing you with a complete service experience. The following are examples of some categories of third-parties to whom we may share your information from time-to-time:
      • Advertisements. Where a User enters information on any form of an Advertising Network, the information is simultaneously collected by us and such Advertising Network. The information, if processed by us, will be used in accordance with the terms of this Privacy Policy, and if processed by the Advertising Network, will be used by the as per the Advertising Network’s prevalent privacy policies. Because we do not control the privacy practices of these Advertising Networks, you should evaluate their practices before deciding to provide the said Information.
      • Ad Serving. We may serve ads on the Platform. Such ads may be delivered to you by a web advertising vendor. In order to serve ads to you, we may use information collected during your searches or visits to our Platform and information that we specifically acquire from third parties. Users can opt-out from receiving Advertisements at the time of registration on the Platform to remove ads.
      • Advertising and Cookies. Some of our third-party advertising partners may distribute cookies to Users in advertisements that are provided to us. The Company has no access to or control over these cookies once we have received the advertisements. 
      • Affiliate Advertising. We participate in affiliate advertising and allow affiliate links to be encoded on some of our pages. This means that we may earn a commission when you click on or make purchases via affiliate links and affiliate partners may use cookies to understand your use of the Platform. Although the Company does not provide any personally identifiable information to third-party advertising companies, if an advertiser asks the Company to show an advertisement to Users with certain characteristics or a segment of that group and you respond to that advertisement, the third-party advertising company may conclude that you have the characteristics of the audience that they are trying to reach.
      • Internal Service Providers. We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the Platform, and therefore we may provide some of your Information directly to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the Information we provide them for any other purpose except to facilitate the specific outsourced Platform-related operation, unless you have explicitly agreed or given your prior permission to them for additional uses.
      • Other Corporate Entities. The Company and its parent, affiliates, subsidiaries, joint ventures, or any combination of such, will share some or all of your Information with another business entity should we plan to, merge with, or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your Information.
      • Legal Requests. We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as, intellectual property rights, fraud and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, Registered User ID history, fraud complaints, and listing history without a subpoena. 
      • Opt-out. As part of our commitment to transparency and your privacy, we provide the following links to opt-out of cookies provided by both our first party ad server and many third-party advertising partners who may be engaging in online behavioural advertising:
      • Interest-Based Advertising Opt-out: We or third parties may serve ads on the Platform that are tailored to your interests and based on your activity online or in the applications on your mobile device. This type of ad tailoring — sometimes called “interest-based” or “online behavioural” advertising — is enabled through various technologies, including browser cookies, mobile advertising identifiers as well as other non-cookie technologies. Information we collect subject to this Privacy Policy may be used for interest-based advertising, and may be shared with our service providers or partners for the purpose of serving such tailored ads. In particular, we and our service providers and partners may use cookies and information you may provide during the registration process or otherwise enter when populating your profile, such as the type of product that interest you. To opt-out of interest-based advertising, please visit:, where you may change your browser settings to no longer be shown ads that have been tailored to your interests.
      • Text Messages: By providing your mobile phone number to us to use the Platform, you consent to receive information from us via SMS/ MMS/ WhatsApp messages sent through an automated mobile phone dialling system (“Text Service”), even if you have opted into the National Do Not Call List, any state Do Not Call List, or the internal Do Not Call List of any company. You may be required to respond to an initial message as instructed to complete your registration and confirm enrolment in the Text Service. By providing us with your mobile or other contact number, you agree that the Company and its affiliates may contact you using auto-dialled or pre-recorded calls and text messages, at any contact number that you have provided to us to: (i) notify you regarding your User Account; (ii) troubleshoot problems with your User Account; (iii) resolve a dispute; (iv) collect payment and send OTP; (v) poll your opinions through surveys or questionnaires; (vi) provide updates, alerts, news and information you have signed up to receive; and (vii) as otherwise necessary to service your User Account or enforce terms of our policies, applicable law, or any other agreement we may have with you. We may also contact you using auto-dialled or pre-recorded calls and text messages for marketing purposes (e.g., offers and promotions), if you consent to such communications. In the event you change or deactivate your mobile number, you agree to promptly update your User Account information to ensure that your messages are not sent to your old number.

      We may share your Personal/Business data with a third party where this is required by law, where it is necessary to perform any contract with you, or where we have another legitimate interest in doing so. 

      We may need to share your Personal/Business data with: 

      1. other entities within our group as part of our regular reporting activities on Company performance, in the context of a business reorganization or group restructuring exercise, or for assistance in relation to marketing and business development. 
      2. professional advisers including lawyers, bankers, auditors and insurers to the extent such information is relevant to the performance of their services; 
      3. regulators; and 
      4. any of our Service Providers where such information is relevant to their performance of such Services.

      We may also need to share your Personal/Business Data with a regulator or to otherwise comply with applicable law or judicial process or if we reasonably believe that disclosure is necessary to protect our rights and/or to comply with judicial or regulatory proceedings, a court order or other legal process.

      Any content or Personal/Business Information that you voluntarily disclose online on our Platform which can be viewed by our other Visitors/Users, like in chat areas, reviews, etc., will be available to all such Visitors/Users, and can be viewed and used by them.
    14. COOKIES
      A cookie is a small piece of text file stored by the website on a user’s computer hard disk, when the Platform is opened. The Platform uses cookies to improve the quality interaction of Visitors/Users with the Platform.
      In some instances, we and our Service Providers use cookies, web beacons and other technologies to automatically collect certain types of information when you visit us online, as well as through emails that we may exchange. The collection of this information allows us to customize your online experience, improve the performance, usability and effectiveness of our online presence, and to measure the effectiveness of our marketing activities. The Platform may use cookies to store a unique identifier for logged in Users to enhance user experience. If you choose to disable the cookies, you might not be able to fully experience the interactive features of the Platform. Cookies by themselves do not tell us your email address or otherwise identify you personally. In our analytical reports, we may obtain other identifiers including IP addresses, but this is for the purpose of identifying the number of unique visitors to our Platform and geographic origin of visitor trends, and not to identify individual visitors.

      A web beacon is a small image file on a web page that can be used to collect certain information from your computer, such as an IP address, the time the content was viewed, a browser type, and the existence of cookies previously set by the same server.

      Our Platform only uses web beacons in accordance with applicable laws. The Platform or its Service Providers may use web beacons to track the effectiveness of third-party websites that provide us with marketing services or to gather aggregate visitor statistics and manage cookies. You have the option to render some web beacons unusable by rejecting their associated cookies. The web beacon may still record an anonymous visit from your IP address but cookie information will not be recorded. In some of our newsletters and other communications, we may monitor recipient actions such as email open rates through embedded links within the messages. We collect this information to gauge user interest and to enhance future user experiences.


      If the ownership or control of all or part of our Platform/Company or their assets changes, we may transfer your information to the new owner.

        1. LEGAL RIGHTS

      Under the applicable data protection law, you have the rights including:

      1. Your right of access – You have the right to ask us for copies of your Personal/Business Information.

      2. Your right to rectification – You have the right to ask us to rectify Personal/Business Information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

      3. Your right to erasure – You have the right to ask us to erase your Personal/Business Information in certain circumstances.

      4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your Personal/Business Information in certain circumstances.

      5. Your right to object to processing – You have the right to object to the processing of your Personal/Business Information in certain circumstances.

      6. Your right to data portability – You have the right to ask that we transfer the Personal/Business Information you gave us, to another organization, or to you, in certain circumstances, whether in India or outside India, subject to the provisions of applicable laws.

      7. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [email protected] if you wish to make a request.

        1. CHOICE OF USERS

      We aim to provide you with access to your data. Usually, you can autonomously control your data (e.g. by logging in to your Account) and update, modify or, if legally possible, delete it.  In this case, we strongly encourage you to take control of your data. There may be situations where we are entitled to deny or restrict your rights, for example, when necessary to protect the rights and freedoms of other individuals, or refuse to delete your Personal/Business Information in case the processing of such data is necessary to comply with legal obligations and/or to establish, exercise, or defend our self from legal claims.

      You can always contact our Privacy Office if you would like to:

      • review, change or delete the data you have supplied to us;

      • object to certain data processing operations (e.g., opt-out from marketing communications);

      • receive a copy of your data (in a common machine-readable format, to the extent it is required by applicable law);

      • ask us any other questions related to the protection of your data at Company.




      Our Platform contains links to other websites not operated or controlled by Company, including social media platforms. The fact that we provide link to a third-party website on our Platform is not an endorsement, authorization, or representation of our affiliation with that third party. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data, or solicit personally identifiable information from you. The information that you share with the third-party platform will be governed by the specific privacy policies and Terms and Conditions of the third-party platform and not by this Privacy Policy.


      Our Platform collects Sensitive Personal Information/Data of its Users (like financial data such as credit card and debit card details, etc.), in accordance with the SPDI Rules, 2015. We follow reasonable security practices and procedures and have a documented information security programme and information security policy that contains managerial, technical, operational, and physical security control measures which are commensurate with the information assets being protected with the nature of our business.


      For any questions or reasonable inquiry related to the protection of your data with Company or regarding this Policy in general, you can contact Company’s Privacy Office:

      • E-mail: [email protected]

      • Contact No.: 9375133233

      • Address: G-267, Epip, Sitapura Ind. Area, Jaipur – 302022

        Please keep in mind that email communications are not always secure. Therefore, please do not include sensitive information in your emails to us.

        We will do our best to address your request in time and free of charge, except where it would require a disproportionate effort. In certain cases, we may ask you to verify your identity before we can act on your request. If you are unsatisfied with the reply received, you may then refer your complaint to the relevant regulator in your jurisdiction.


      In accordance with the Information Technology Act, 2008 and the corresponding Rules made thereunder, the name and contact details of our Grievance Officer are provided below—

      Name: Mithun Chatarjee

      Address: G-267, Epip, Sitapura Ind. Area, Jaipur – 302022

      E-mail Address: [email protected]

      Contact No.: 9375133233

      Such person will be responsible for addressing any of your discrepancies and grievances, as expeditiously as possible, but not more than one month from the date of receipt of such grievance.


      When this Policy mentions “we”, “us”, “our”, it refers to the Controller of your Data under this policy document, namely Company, with which you had, have or will have a “service provider and user” relationship”. As a Controller of your Data, Company decides the type of data collected and the manner of use of such Data, taking into account the kind of Services we offer on or through our Platform.


      The most current version of this Privacy Policy document will govern our use of your data and can be found on our Platform (see “Privacy Policy” section).

      We reserve the right to update this Privacy Policy, at any time, and we will make an updated copy of such Privacy Policy available to you and notify you when we make any substantial updates.


      This Privacy Policy is not an exhaustive account of all aspects of our collection and use of Personal/Business Data. If you require any further information, please do not hesitate to contact us at [email protected]